To get started, take a look at our guitar models using the navigation at the top of the page. Once you've found the perfect model, head over to our order form to personalize your build and reserve your spot in our schedule with a deposit.

When you submit your order form, a $1500 CDN deposit secures your place in Michael's build schedule. As he begin building your guitar, he'll request 50% of the remaining balance, payable by credit card, PayPal, Wise, bank transfer, or money draft. Before shipping your completed instrument, an invoice for the final balance plus shipping and insurance will be sent. Applicable duties, taxes and brokerage fees are your responsibility. Please note that we require final payment within 30 days of build completion to avoid order cancellation.

Our build commencement timeframe is 6-8 months. The build itself takes approximately 12-16 weeks, depending on complexity. To keep you involved, Michael documents the process with progress photos, presented in a book with your guitar. Please note, this is a detailed process requiring time for wood preparation, meticulously crafting your guitar, allowing for lacquer curing, and a precise setup with a white-glove treatment before shipping. Your deposit places your order in our priority build sequence.

If you’re not local and can’t make it to the shop, we ship worldwide via UPS and FedEx. Every shipped guitar is enclosed in a hardshell case and then professionally packaged in a proprietary 'air-ride' shipping system, which includes: Acoustic Inflatable Bottom End Cap Acoustic Inflatable Top Hat Custom corrugated cardboard box with centre reinforcement If you would like a shipping quote ahead of time, send an e-mail with your address so we can give you a more precise shipping price. In most cases, the tracked freight price is $250 USD. Insurance would be additional. Generally, it takes 10-14 business days for the guitar to arrive to your door from our workshop in Canada.

Yes. To protect your new ‘Whitney Guitar’, all orders include s standard hard-shell, Tolex case in either black or brown. The case is padded with plush inserts to protect the instrument. If you would like to upgrade the case (i.e., Hiscox, Vicenut, etc.) you can select those options from the order form.

All ‘Whitney Guitars’ come with a limited 5-year warranty. This warranty applies to the original owner of the instrument and covers any defects in materials or workmanship. If you notice something wrong with your ‘Whitney Guitar’, contact Michael immediately for a diagnosis. If the guitar requires a repair, shipping costs are the responsibility of the owner. Repairs not included under the warranty include: Fret wear, saddle wear, nut wear, strings, shrinking, discolouration, setups, adjustments or routine maintenance, damage due to extreme temperature or humidity, damage resulting from customization or repair, or normal wear and tear on parts, instruments or cases, damage caused by neglect and regular wear and tear. The limited warranty is void if another party does a repair or alteration to the instrument.

Every ‘Whitney Guitar’ includes a hardshell case as described above as well as a warranty card, build document and photo book of the build process. Also included is a guitar-case humidifier to help keep your guitar at a relative humidity (RH) of 45-55%. Our listed prices do not include applicable taxes, shipping, added insurance or duties / brokerage fees.

All commissioned, new and 'studio demo' instruments come with a 5-day grace period which allows the customer to experience the guitar and ensure that it meets their expectations. If, for any reason, the customer is not satisfied with the guitar they must contact Whitney Guitars within five days of taking delivery or collection. If the problem cannot be rectified and the customer still wishes to return the guitar, shipping costs will be the responsibility of the customer, and the guitar must be returned in 'as-new' condition. The full price paid for the guitar, less any deposits, will be refunded once it has been re-sold by Whitney Guitars. The guitar will be listed on Whitney Guitars’ website and on social media as being for sale.